01
Data we collect
The form collects your name, email address, permanent myshopify.com URL, theme version, issue description, and one optional screenshot. Do not send passwords, payment details, customer records, private app tokens, or collaborator codes.
02
How we use it
IQNet Digital Solutions uses this information only to receive, investigate, answer, and document Popline theme support requests. Support data is not sold or used for marketing.
03
Processors and retention
Vercel operates the public form endpoint. Google Apps Script and Gmail deliver the ticket and acknowledgement. These providers process data under their own terms and privacy policies.
Tickets, conversations, and attachments are kept while the issue is active and for no more than 90 days after the ticket is resolved. Data can be deleted sooner when it is no longer needed.
04
Access, deletion, and contact
Access is limited to people handling Popline support. Attachments are restricted to PNG, JPEG, or WebP files up to 2 MB. Remove sensitive information from screenshots before submitting them.
To request access, correction, or deletion of support data, email ib4ngz@gmail.com. We aim to reply to theme support requests within two business days.